Support Portal

FAQ 54

• Where can I buy a Reagle Smart Lock?
• What's the warranty policy of Reagle?
• What's the return policy of Reagle?
• What door types does Reagle smart lock support?
• Do I need to drill my door in order to install Reagle smart lock?

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Getting Started 1

• Quick Start - Reagle app

Reagle Account 1

• I tried to set up my Reagle account but haven't received any confirmation e-mail, what can I do?

Pairing - Set up a new Lock 1

• Why do I need to turn on location services on my phone to pair Reagle Smart Deadbolt?

Add Reagle Users 1

• What are access rights?

Remove Reagle Users 1

• How do I remove a guest's access code from my Reagle Smart Lock?

Code and ReagleCode 4

• What is Code?
• What is ReagleCode?
• How to set up ReagleCode
• Difference between Code and ReagleCode

Lock Settings 1

• What does the "Lock Down" option in Reagle App do?

Apple HomeKit 2

• What is Setup Assistant for Apple Home App?
• Remote access through Apple Home hub

Installation 2

• Drill holes for your Reagle smart lock
• How to install your Reagle smart lock

Troubleshooting 2

• What do the indicators mean?
• Reagle Smart Lock Firmware Release Notes

Features 1

• What is One-button locking?

Setup 7

• What is Reagle Gateway?
• How does Reagle Gateway work?
• Do I need a Reagle Smart Deadbolt if I want to use Reagle Gateway?
• How to set up Reagle Gateway?
• Can I still add Reagle Gateway after Smart Deadbolt is already set up?

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Features 9

• How many Reagle Smart Deadbolts can one Gateway control?
• Do I need a separate Reagle Gateway for each Smart Deadbolt?
• What types of wireless networks does Reagle Gateway support?
• What power range does Reagle Gateway support?
• Is Reagle Gateway available with a power plug other than the North American one?

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Troubleshooting 3

• Why is my Reagle Gateway not working?
• Once Reagle Gateway is set up, if for any reason it gets unplugged, do I have to do the setup again?
• Why don't I receive the notifications on my Android phone?