FAQ

I have changed to a new phone. How can I keep using the Reagle App?
Sign out of your Reagle account on your old phone and then install and sign in to the Reagle App on your new phone. Your data will be restored and you can c...
Tue, 16 Apr, 2019 at 9:21 PM
Can I control Reagle Smart Lock with my phone while using another Bluetooth device like headphones?
Yes, that's possible.
Tue, 16 Apr, 2019 at 9:36 PM
Does Reagle Smart Lock require an internet connection?
Reagle Smart Lock can be operated by keypad, physical key or smartphone (via Bluetooth) without being connected to the internet. Sharing access codes also d...
Wed, 21 Aug, 2019 at 8:22 PM
Can I connect remotely to my Reagle Smart Lock without using the Wi-Fi gateway?
Reagle Smart Lock supports Apple HomeKit technology. If you are an iOS user, you can set up your Apple TV, HomePod, or iPad as Home hub for your lock and yo...
Wed, 17 Apr, 2019 at 12:50 AM
What plugs and voltages does the Reagle gateway support?
Reagle gateway requires an USB type A plug as well as a power source providing 5V and at least 1A output.
Wed, 17 Apr, 2019 at 1:01 AM
How close to my Reagle Smart Lock should the Reagle Gateway be installed?
The ideal distance between Reagle Smart Lock and the Gateway is highly dependent on the environment. Metal or concrete walls between the lock and the Gatewa...
Wed, 17 Apr, 2019 at 1:24 AM
Is Reagle Smart Lock compatible with Apple Homekit?
Yes, Reagle Smart Lock works with Apple HomeKit.
Tue, 2 Apr, 2019 at 12:23 AM
Is Reagle Smart Lock compatible with Z-Wave or Zigbee?
Reagle Smart Lock is currently not supporting either Z-Wave or Zigbee.
Wed, 31 Oct, 2018 at 9:48 PM
Can I still use my Reagle Smart Lock if there's a power outage?
Since Reagle Smart Lock is battery-powered, it remains functional during a power outage. However, the remote locking/unlocking features that rely on the Reag...
Wed, 17 Apr, 2019 at 2:15 AM
Can I still use my Reagle Smart Lock if there's an internet outage?
Yes, you can! Reagle Smart Lock does not require an internet connection in order to work. Only selected features such as remote locking/unlocking and integra...
Wed, 17 Apr, 2019 at 2:19 AM