FAQ

How do I enable/disable lock sounds on my Reagle Smart Lock?
Reagle App offers you the possibility to mute the "beep" sounds of your Reagle Smart Lock. You can find the corresponding option under Lock settin...
Mon, 22 Apr, 2019 at 2:49 AM
Will I be notified when someone opens my Reagle Smart lock?
Yes, you will receive a notification through the Reagle App when someone successfully opens your smart lock (through key, code input or phone) or enters a w...
Mon, 22 Apr, 2019 at 9:56 PM
How can I monitor the entry history of my Reagle Smart Lock?
You can go to the "Log" tab in the Reagle App to see and share the lock access history. Note that only the lock owner could view the log in the Ap...
Tue, 3 Dec, 2019 at 11:45 PM
How can I prevent someone from guessing my pin codes?
We recommend you set a hard to guess pin code consisting of many different numbers and use up the full available length (7 digits). In addition, you should ...
Tue, 23 Apr, 2019 at 2:09 AM
I lost my bluetooth connection after pairing my phone with Reagle Smart Lock. What do I do?
First check the batteries of the lock and see if the keypad is still active. Replace the batteries if necessary. If the batteries are fine, turn off Blu...
Tue, 23 Apr, 2019 at 3:37 AM
How can I identify the keypad of my Reagle Smart Lock in the dark?
The buttons of the keypad of your smart lock will illuminate once you press them, so you can safely input your code no matter if it's day- or night-tim...
Thu, 1 Nov, 2018 at 1:18 AM
How do I enable/disable auto-relocking on my Reagle Smart Lock?
You can find the corresponding option in the Reagle App: Settings ->Edit button ->Auto-Relock. Then choose on or off and set after how many seconds au...
Wed, 24 Apr, 2019 at 12:25 AM
How can I change the time settings for auto-relocking on my Reagle Smart Lock?
You can find the corresponding option in the Reagle App: Settings ->Edit button ->Auto-Relock. Two parameters can be set there to configure the re-loc...
Wed, 25 Dec, 2019 at 7:50 PM
How do I enable/disable auto-unlocking on my Reagle Smart Lock?
You can find the corresponding option in the Reagle App: Lock setting tab->Edit->Auto-unlock. Make sure to set the correct location of your lock on th...
Wed, 21 Aug, 2019 at 9:09 PM
Does the Reagle App have to be open in order to auto-unlock Reagle Smart Lock?
No, but you need to have the Reagle App running in the background. Don't force quit Reagle App on your smartphone, otherwise auto-unlock won't wor...
Tue, 23 Apr, 2019 at 8:02 PM